Terms and Conditions per 1/1/2019
Unlock file:
Each purchase will include an unlock file, which will lift the restrictions of the associated application.
These restrictions have become active after the Grace Day period has expired, and the restrictions are thus lifted with the presence of the correct,
valid unlock file. Re-installing the application will not reset the Grace Day period.
Receiving the purchased goods:
We have no automated purchase response system in place; we manually prepare your unlock files.
We will immediately send you the purchased goods (= files) after payment confirmation from PayPal.
The e-mail address that is provided with the PayPal payment is the only e-mail address that will be used to send the purchased goods,
even if you contacted us before, e.g. by using a different e-mail address. We can only respond outside office hours in the CET time zone.
So, when we use the expression 'immediately' we mean immediately after being able to respond to you by e-mail.
So, please expect our first response later in our day, while you may have paid early in our night (and waiting our response)!
Mac users:
All our applications require a Windows environment. The application can however be installed on Mac systems when a Windows environment is available,
e.g. by installing Windows via Wine (freeware), Parallels or Bootcamp. It is fair to say that our applications run on OS-X,
but technically it's a Windows environment within Mac OS-X.
Refund:
Please be informed that we can only refund your payment when no unlock file has yet been sent to you.
To apply for a refund you must inform us by e-mail about your wish to refund, immediately after the purchase has been confirmed by PayPal.
At least before we have sent any unlock file. After you have received these files refund will not be possible in any case.
Time of delivery:
The time and day of the e-mail with the purchased goods attached that was sent to the client from our systems is the single source of evidence of
completion of the transaction. If the client claims to not have received the purchased goods by e-mail,
then our e-mail correspondence is the evidence that is used to legally prove that we have delivered our goods to the client.
The client must then first check the e-mail inbox that was provided by the PayPal payment and confirm the status of the e-mail reception.
Unable to deliver:
In very rare occasions when we respond to the e-mail address as provided in the PayPal payment confirmation, we appear not to be able to deliver,
e.g. because of our mail ended up in the 'spam box', 'mailbox full' or 'invalid e-mail address'.
If you didn't get a response from us within 24 hours after payment, you are kindly requested to send us an e-mail preferably using a different e-mail address,
and sending proof of your payment. Please first reach out to us before raising a dispute, claim or chargeback at PayPal.
We are convinced that we can work this out in a mature and professional way. Baseline: the customer is responsible to be able to be reached on the e-mail
address provided on the PayPal account.
Unlock file naming:
All unlock files are put on the name of the client who purchased these. The name of the file is chosen by APP Helmond, based on information on the PayPal confirmation mail.
In exceptional situations we can choose for a different name, but only after confirmed e-mail correspondence before the actual payment is completed.
Ownership of unlock files:
The client is not allowed to resell or share the license and unlock files in any circumstances. These files remain the property of APP Helmond,
and when sharing these files in e.g. the public domain we might start a lawsuit (according to Dutch laws),
and demand a financial compensation from the violator for the potential cumulated loss of sales, with a minimum of 10,000 euro.
These are all harsh words and very unfriendly... but we like to protect our intellectual property as much as we can.
Consumer versus Professional products:
APP Helmond both sells consumer as professional products. For consumer products the buyer is allowed to use the unlock file of multiple systems,
as long as these are owned and maintained by the buyer. For professional products the unlock file is restricted to the system it is installed on.
For that reason our professional products are only unlocked when the so-called 'Hardware ID' is sent to us, which will them become part of the unlock file encrypted content.
Both types of products can be used commercially by the buyer.
Taxes:
A VAT of 3.5% is applicable to all our purchases. The VAT will be returned when a refund is agreed.
